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Contributor
Posts: 11
Registered: ‎08-09-2012
My Device: Torch 9850
My Carrier: Verizon

Re: Error 507

so I took the wrong path and tried to downgrade

 

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error 507

[ Edited ]

travisink1 wrote:

so I took the wrong path and tried to downgrade

 


huh? where are you with this now?

 

That file above is ok, if you want to install it.

 

You find the file you downloaded on your PC.

Double click on it to install the OS to your PC.

Then you need to find the loader.exe file to install the file to your BlackBerry.



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Contributor
Posts: 11
Registered: ‎08-09-2012
My Device: Torch 9850
My Carrier: Verizon

Re: Error 507

so I managed to get the software on my pc, and ran the loader wizard after running the loader.exe but I still can't get my torch to connect to the computer so I can finish the install.    I pulled the battery and it connects but when I reinstall the battery all I get is error 507 reload software so what's stopping my phone from connecting to my pc

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error 507

The battery insert issue is odd, never seen that, and confuses me.

Do you have another battery or can you get or borrow a known good battery to try this?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎08-26-2012
My Device: 9790
My Carrier: rogers

Re: Error 507

wow, it took me 2 hours to install, get a 507, reset my phone, and then restore, well worth it......not............did someone say apple.?