05-20-2013 07:29 PM
I hace received this error on a bold 9900, it seems that it was water damaged as the indicators are red, however I opened it and saw a little bit of residue near the battery pins, i clean it with isopropanol 99,9% and the phone turns on, tries to load up(loading bar) and then the error message comes up.
I connected the phone to my computer and the PC recognises it and installs it, i downloaded bb desktop software and then when i click on connect to device it says the bb software cannot communicate to the device, but in the background i can see the following;
Can anyone help me resolve this? what seems to be the issue, i cannot load software if the bb software cannot communicate to the device.
05-21-2013 10:08 AM
Hi and Welcome to the Community!
Depending on how long ago this water damage happened, this may or may not be useful:
If you try, then do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Given what you describe, I'd deduce that this was water damaged some time ago, was never properly dried out (as per the above), and power was applied many times since. In that condition, corrosion would be allowed to continue inside the device, well beyond any areas you say you attempted to clean. Consequently, something deep inside is likely quite corroded and damaged, preventing proper functionality now (or, likely, ever).
But, only a qualified BB hardware technician, with the device in their hands, can give you a proper diagnosis and estimate. But I definitely do not thing your issue has anything to do with OS or software...and hence there's no further diagnosis nor recommendations that can be given at an internet distance that would be of any use.