03-14-2013 04:30 AM
hello there, i do have a torch 9860, the phone stared by not booting. then after the settings were defaualted, its now showing E602 on the white wallpaper. what can i do to repair it and to make sure it never happens again
03-14-2013 05:15 AM
Welcome to BlackBerry Support Forums
Try this Knowledge Base to recover your device from this error :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
No one can specifically say the cause of this error , if this error appeared after installing any application then you need to be careful and don't install any unknown app , but sometime those error may appear without any reason , those are Java errors in which a user can't do anything .So the most important thing is that we should do a regular backup of our device , as in your situation , while following this KB to recover your device you will loose all data within your device. I hope you have a previous backup from which you can restore .
Additional Information :
KB23950 : "App Error 602" appears on the BlackBerry smartphone.