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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-14-2013
My Device: blackberry torch 9860
My Carrier: safaricom

Error 602 on the white wall paper

hello there, i do have a torch 9860, the phone stared by not booting. then after the settings were defaualted, its now showing E602 on the white wallpaper. what can i do to repair it and to make sure it never happens again

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Error 602 on the white wall paper

Hello kagwah


Welcome to BlackBerry Support Forums



Try this Knowledge Base to recover your device from this error :


 KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader


No one can specifically say the cause of this error , if this error appeared after installing any application then you  need to be careful and don't install any unknown app , but sometime those error may appear without any reason , those are Java errors in which a user can't do anything .So the most important thing is that we should do a regular backup of our device , as in your situation , while following this KB to recover your device  you will loose all data within your device. I hope you have a previous backup from which you can restore . 


Additional Information :

KB23950 :  "App Error 602" appears on the BlackBerry smartphone.


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