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New Contributor
Posts: 5
Registered: ‎04-09-2012
My Device: Torch 9860
My Carrier: Vodafone

Error 602

Hi,

 

i have purchased a BB Torch 9860 just about 9 days back and it suddenly showed me an error 602 and ever after reset and removing battery, the device continues to show error.

 

Kindly help

Super Contributor
Posts: 329
Registered: ‎01-27-2012
My Device: Z10, 9900
My Carrier: Robbers

Re: Error 602

Error 602 is usually associated with an Application Error. Have you recently (within the last 10 days) installed any new App? Have you recently updated your device OS?

What was the last app/game that you installed before you got the error?
New Contributor
Posts: 5
Registered: ‎04-09-2012
My Device: Torch 9860
My Carrier: Vodafone

Re: Error 602

I have loaded quite a few apps...the last one was XE currency.

Super Contributor
Posts: 329
Registered: ‎01-27-2012
My Device: Z10, 9900
My Carrier: Robbers

Re: Error 602

I would start deleting the apps one by one (rebooting between apps) until the error no longer presents itself.
New Contributor
Posts: 5
Registered: ‎04-09-2012
My Device: Torch 9860
My Carrier: Vodafone

Re: Error 602

But the phone is hung...it has a white screen and displaye error 602 and gives an option to reset. once reset it comes back to the same position.

Super Contributor
Posts: 329
Registered: ‎01-27-2012
My Device: Z10, 9900
My Carrier: Robbers

Re: Error 602

Connect your device to the DM on your PC, and reload the OS.
New Contributor
Posts: 5
Registered: ‎04-09-2012
My Device: Torch 9860
My Carrier: Vodafone

Re: Error 602

I did try that, DM is not detecting the device

Super Contributor
Posts: 329
Registered: ‎01-27-2012
My Device: Z10, 9900
My Carrier: Robbers

Re: Error 602

[ Edited ]

Are you using a PC?

Have you tried a battery pull while it is connected to the computer and as it boots up, run the DM.

You can also try opening up your Task manager and closing all processes that have anything to do with RIM (Any type of RIM service)

 

Some additional steps to take if the above troubleshooting steps do not work.

 

1. Install the desktop manager software – when installing the Desktop Manage software that came with your device be sure to Not have your BlackBerryconnected to the computer during this process.

2. Always use the USB ports from the back of the computer; never use a USB hub or a docking station USB port.

3. If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.

4. If you are using a laptop disable the power management settings.
a. For Windows-XP and Vista do the following to disable power management on the USB ports
i. On the computer, right-click My Computer and select Properties.
ii. Click the Hardware tab, and then click Device Manager.
iii. Expand Universal Serial Bus controllers.
iv. Right-click the USB Root Hub and select Properties.
v. Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box.
vi. Click OK.
vii. Repeat steps i. through vi. for each USB Root Hub listed in BB Device Manager.

5. If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a “clean uninstall” of the software, KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software

6. The existing USB driver installed is for an earlier model of the BlackBerry smartphone.
a. Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps:
i. Right-click My Computer and select Properties > Hardware > Device Manager.
ii. Under Universal Serial Bus Controllers, verify that the BB device is found.
iii. If an exclamation mark is displayed, right-click the BlackBerry smartphone and select Update Driver.
iv. If the Hardware Update Wizard prompts you to use Windows Update, select No not this time and click Next.
v. Choose Install from a list or specific location and click Next.
vi. Choose Don't search. I will choose the driver to install and click Next.
vii. Click Have Disk and then choose Browse.
viii. Browse to C:\Program Files\Common Files\Research In Motion\USB Drivers.
ix. Double-click on RimUsbNT.inf, click OK, and then click Next.

7. If you have another PC try using that PC to see if you able to get the device connected

8. If you do not have another PC then try creating a new user account on the PC and then install the Desktop Manager software on that new profile.

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New Contributor
Posts: 5
Registered: ‎04-09-2012
My Device: Torch 9860
My Carrier: Vodafone

Re: Error 602

Thanks for the help. Tour steps were useful. Phone is working now.