Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 22
Registered: ‎02-20-2009
My Device: Not Specified
Accepted Solution

Error Black Berry 9530

Hi, if someone could help, I´ll thanks a lot.



1) I got now this message every time I turn on my 9530:

     UNCAUGHT EXCEPTION: APPLICATION net_rim_bb_messaging_app(200) is not responding; process terminated


2) I access my email, the screen blocks when a try... I´ve turn it off, by pressing the red key. I think that has something with this message...


3) Sometimes my screen goes like a millons colors dot... why?








Hall of Famer III
Posts: 58,800
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Error Black Berry 9530

Hi and Welcome!


Several things to try:


1) Make sure you are on at least the most recent production OS for the device...and, if you are adventurous, you can try the most recent leaked versions.


2) Do a true batt-pull hard reset -- with the device ON, open the back cover and remove the battery. Wait about a minute, then reinsert the battery and put the back cover back on. Power up and wait patiently through the long long long reboot process (can be as long as 10 minutes). See if things have cleared up.


FYI -- the power off button does not do a hard reboot -- it merely does what is termed (by some) a soft reboot. The battery pull is the best method to really get it to a "cold restart", which clears many things up.


As to your question of "why" -- well, that's one for the RIM developers. But, suffice to say that the device is still evolving...hence the many many many leaked OS versions.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 22
Registered: ‎02-20-2009
My Device: Not Specified

Re: Error Black Berry 9530

First of all, thanks

Actually I got the lasted version of this software.

It works!!!