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New Member
Posts: 1
Registered: ‎02-23-2013
My Device: Blackberry Torch 9800
My Carrier: Bell

Error Id: 40820 on Blackberry App World, please help?

Yesterday I tried to update a couple of my apps for my Blackberry Torch 9800, and I could open the App World application with no problem, but when I tried to go into My World the error 40820 kept popping up. I have tried using it with only Wi-Fi on (turning cellular off), I've tried going into the App World through the browser, and I have also checked to make sure that the Allow Insecure Renegotiation was enabled, but none of these things are working. My blackberry's software is 6.0, and it won't update any higher. Please help? Thanks (:

Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Error Id: 40820 on Blackberry App World, please help?

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28188"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone

Hopefully it contains something useful (I see that you may have tried some, but not all, of those fixes)! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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