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Contributor
Posts: 24
Registered: ‎10-28-2009
My Device: Torch 9800
My Carrier: Airtel
Accepted Solution

Error Id: 9300 unable to purchase on app world on my BB Torch 9800

Hi... Just recently purchased Blackberry Torch 9800... great phone !

I have bought quite a bit of apps from this application... unfortunately, i started having this problem just a few days ago :

 

"There was a problem connecting to the payment system. Your transaction has not been processed. Please try again later. (Error Id: 9300)"

 

I've tried changing the credit card details from Amex, to VISA to Mastercard...

I have also tried contacting with my bank to check if there is an issue with my card... but my card seems just fine ! They say its a problem with your application !

 

What a waste if i cant download apps i need !

(however, i am able to download the free apps and it works just well)

 

Any help would be highly appreciated !

 

Cheers !

New Contributor
Posts: 8
Registered: ‎10-29-2010
My Device: Not Specified

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

Hi I have the same problem only my error I'd is 11000
New Member
Posts: 1
Registered: ‎11-27-2010
My Device: Not Specified

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

I have the exactly the same problem with BB Torch which I purchased a week ago, 21 November 2010. Error ID 9300. Contacted service provider, Maxis, but they say is not their problem; bank said my credit card is okay.

RIM - please fix the problem - is very frustrating. I have also tried the following but still cannot work:-

1. Hard reset - taking out battery while BB is on;
2. At myworld - press alt and key in A - S - T;
3. Remove appworld entirely and reinstall

All 3 methods fail

Please help

Thanks
New Member
Posts: 1
Registered: ‎12-01-2010
My Device: torch 9800
My Carrier: bell

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

i had the same problem     get rid of your credit card payment system      switch it to a paypal system    you still use your credit card with them.....same details .....etc....    the error goes away  immediately

 

 

Highlighted
Contributor
Posts: 24
Registered: ‎10-28-2009
My Device: Torch 9800
My Carrier: Airtel

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

Thanks for your help ! Ur suggestion worked ! Cheers !!!

Visitor
Posts: 1
Registered: ‎12-08-2010
My Device: Torch 9800
My Carrier: Celcom

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

im using paypal system but still getting this error... anyone help me....

New Contributor
Posts: 4
Registered: ‎12-10-2010
My Device: Not Specified

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

I'm using bold 9700 OS6 and I have same problem. I tried to reinstall app world, alt+rst, changing my paypal info and so on. However, im still getting this error "there was a problem conecting to the payment system. Your transaktion has not been processed.please try again later. (Error Id:9300 )". Please help me to solve this problem.
Contributor
Posts: 24
Registered: ‎10-28-2009
My Device: Torch 9800
My Carrier: Airtel

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

I think you can do what i did... first feed your credit card details and save it.

try to make purchase on app world. It will probably give you the error... then add the paypal account with the same credit card number, and then try to make the purchase... it should work ! 

(Well... it worked for me as suggested by one of the users who have replied to my querry!)

New Contributor
Posts: 4
Registered: ‎12-10-2010
My Device: Not Specified

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

I did what u suggested, urajay: I saved my credit card details but/and I was able to purchase app, however after I changed back to paypal account (same credit card number) the same error appeared. Any more suggestions?
New Contributor
Posts: 4
Registered: ‎12-10-2010
My Device: Not Specified

Re: Error Id: 9300 unable to purchase on app world on my BB Torch 9800

Ppl please help