06-10-2012 11:03 AM
I recently acquired a blackberry storm 9530 from a friend which had a problem. It would hang while in my pocket. I looked in several blackberry support forums where I was advised to update the Operating System. I started the process and it did not complete and every time I have tried since, the phone screen flashes white and all I have been able to make out is the error code 354. It does not stay connected for more than 19 seconds after which the computer indicates that “the USB device connected has malfunctioned”.
I have tried running the application loader software on Windows 7 and a Windows XP platform but the problem still exists. How can this be rectified?
06-15-2012 10:57 AM
Welcome to the BlackBerry® Support Community Forums.
Have a look at the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.