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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-17-2012
My Device: BB 9700
My Carrier: 9811741002

Error Message 507 while reloading software

I have BB 9700 bold having os 6 installed on it and was reloading the software again, but after restoring my data  on my  bb desktop (for mac) , there was a notification to update the software and then suddenly it crashed in the middle. After that it's only showing "Error 507 Reload Software" if I open DM it says that "The BlackBerry® Desktop Software cannot connect with this device." with Cancel, Repair and Retry option. If I choose to Repair the software it will start   repairing but after sometime it showing the same error " Error 507 reload software" 


PLEASE HELP... I really don't know to do next or how to fix it up ?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Error Message 507 while reloading software

Hey rakesh85,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to resolve the JVM error on a Mac: www.blackberry.com/btsc/KB19767


Let me know if you have any more questions.





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New Contributor
Posts: 4
Registered: ‎03-03-2013
My Device: Curve
My Carrier: airtel

Re: Error Message 507 while reloading software

ths soln is not workin in my case. i tried repairin option almost 5 times...but at th end of it, it returns the error 'failed'. it trys to load 1303 files. it took around 4 hrs every time after i hit repair.