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Contributor
Posts: 10
Registered: ‎11-25-2012
My Device: Z10
My Carrier: idea

Error Message - Organizer Data

 When I try to synch, I get this message: CRTranRec::GetField Template: Database is corrupt. How can I fix this?

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Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Error Message - Organizer Data

Hi and Welcome to the Community!

 

I don't find any KBs specifically on point to that error message, but I seem to recall some discussion threads here on it...please try a search here to see if you can find those. From the message content, one could deduce that the database on either your BB or in your desktop organizer app has corruption in it, but it's hard to know exactly which. You might try researching your desktop organizer app to see if there are any repair capabilities for it.


You also may wish to try the steps in this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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