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New Contributor
Posts: 3
Registered: ‎06-24-2013
My Device: Bold 9900
My Carrier: BT
Accepted Solution

Error Message on Updating Software

Hi there

 

I keeping getting the following error message when trying to update my BB software on my BB Bold 9900 using MacBook Pro:

BlackBerry® Desktop Software failed to validate your BlackBerry® device update. Aborting install due to validation failure. Some packages contained unsatisfied dependencies.

 

My BB Messenger seems to have disappeared but yet is still installed on my phone so I was trying to force an upgrade re your suggestions on some of your other discussions

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Error Message on Updating Software

Hello LiamD, 

 

Welcome to the forums. 

 

Have a look at the following article regarding your issue. 

 

"BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due...

 

Let us know if this helps and if you need any additional help. Have a good day. 

-SR

 

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New Contributor
Posts: 3
Registered: ‎06-24-2013
My Device: Bold 9900
My Carrier: BT

Re: Error Message on Updating Software

Much obliged for your response but the same error message comes up when I try to remove programs that I think might be the offenders & the applications list reverts back to the previous list with nothing achieved

Highlighted
New Contributor
Posts: 3
Registered: ‎06-24-2013
My Device: Bold 9900
My Carrier: BT

Re: Error Message on Updating Software

Just for your information & for others in a similar predicament, I managed to rectify problem. Somehow BlackBerry Messenger had been corrupted & couldn't be uninstalled via BlackBerry Desktop Software. Not sure whether this is a Mac quirk! However there is an Application Manager programme hidden somewhere within the Bold 9900, accessible through the search utility, which zapped it completely allowing a reinstallation of a clean version of the BB Messenger & removing problems expressed above.

'Happy days are here again....'