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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎10-18-2012
My Device: Bold 9780
My Carrier: Maxis

Error Occurred During Email Account Validation

I can't sem to reset my e-mail on maxis.blackberry.com. Got an error message: "An error occurred during email account validation. Please check the information and try again. If the error persists, inform the subscriber to contact their email account provider."


I've never encountered this problem until now. Have been using the blackberry for 2 years now. I've been re-setting my e-mail account off and on when I have problem receiving mails. But since deleting the e-mail from the web this afternoon, I can't seem to re-set it again. Please help. Maxis technical people have tried and there's nothing they could do. My web-hosting guys checked on their end and everything is clear. I have tried setting the same e-mail on iPad and it works. It's a blackberry problem.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Error Occurred During Email Account Validation

Typing www.blackberry.com/integrate in your phone's browser has been known to solve many email-related issues.



Why not give it a try and post back with your results.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.