Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎07-05-2012
My Device: Torch 9800
My Carrier: Vodafone

Error Synchronising Torch 9800

Hi - when I try to synchronise I get the following error:


Error line 1041 in c:\hudson\jobs\rim7.1\workspace\rsutils\rectrans\rstol\rstoloom\0IAccess.h


I have been told to log this. Pease help.

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Error Synchronising Torch 9800

Hi carolinebirkby,


Could you provide more information on the synchronization issue you are having please?

What version of BlackBerry® Desktop Software do you have installed? Which email client on the computer are you synchronizing with and what version is it? What version of Windows® OS are you running? Do you receive this error when syncing calendar, contacts, memos or tasks? You may have to synchronize each individually in order to see this.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Posts: 1
Registered: ‎03-05-2013
My Device: BlackBerry 9800
My Carrier: Bell

Re: Error Synchronising Torch 9800

Hi there,

I have this issue as well.

I am using BlackBerry Desktop Software Version

Email Client: Microsoft Office Outlook 2007 (12.0.6607.1000) SP3 MSO (12.0.6607.1000)

Windows OS: Windows 7 Professional on a 64-but Operation System


The software on the device is 6.0 Bundle 3049.


The error is only when synching my Calendar items with Sync direction of 'Two way between your device and your computer'.

I do not get this error if the Sync direction is 'One way to your device only.