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New Contributor
Posts: 6
Registered: ‎10-17-2009
My Device: Not Specified

Error Updating Blackberry Storm

Hello All,

 

I am trying to update blackberry Storm using device manager 5.0 but its giving error.  Could anyone please let me know how to resolve the issue. "its giving fatal error has occured while updating your device's software. Please try again"

 

Thanks a lot!

Posts: 95,128
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error Updating Blackberry Storm

Often that error occurs when updating and you do not have the BlackBerry and USB cable connected to a main REAR USB port on your PC, not a USB hub, or front PC port.

 

So, try a different USB port on the rear of your PC.



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New Contributor
Posts: 6
Registered: ‎10-17-2009
My Device: Not Specified

Re: Error Updating Blackberry Storm

 I have used all the ports in my laptop but its giving same error.

Posts: 95,128
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error Updating Blackberry Storm

reboot the laptop from off,.

 

On the BlackBerry, do the same, while powered on, remove the battery and restart.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎10-17-2009
My Device: Not Specified

Re: Error Updating Blackberry Storm

 

I have rebooted by laptop without connecting Blackberry to latop and with connecting to laptop but still same error.

 

 we remove the battery and restarted also but same issue

 

Please help me out how to upgrade.

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New Contributor
Posts: 5
Registered: ‎10-27-2009
My Device: Storm 9530

Re: Error Updating Blackberry Storm

you most likely need to get a powered usb hub.  they're pretty cheap if you get a four port hub.  make sure you get one with it's own power cord.  some computer usb ports aren't powered and mainly are used for memory sticks or plugging in items with their own power source, like cameras.  The storm automatically wants to power from your computer when plugged in, but while it's updating it doesn't have the ability to power itself.