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New Contributor
Posts: 4
Registered: ‎11-07-2010
My Device: 9700 Bold
My Carrier: Vodaphone

Error When Syncing BB9900 with Desktop Manager on Windows 8 & Outlook

I have a BB9900 running 7.1 Bundle 2061 (v7.1.0.714, Platform 5.1.0.532)

I have a Windows 8 PC running Outlook 2010

I have downloaded Desktop Software v7.1.0 B42

I have .NET Framework 3.5 installed and enabled ( and it was prior to the installation of the BlackBerry Desktop Software)

 

Have set up Sync of calendar from PC to Phone for all calendar options

 

I have received the following error message :

"Caught_com_error_exception. Description (): Error(): -2147023151 (0x800706D1) : ErrorMessage(): The procedure name is out of range.Smiley Frustratedource(): (null)"

 

I have uninstalled & re-installed software a number of times, with multiple re-boots.

 

Any help on resolving the issue greatly received

 

Thanks

Jacqui

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Error When Syncing BB9900 with Desktop Manager on Windows 8 & Outlook

Hey Jacqui_666,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this workaround and then attempt the synchronization:

 

  1. Open a command prompt window by using Run As Administrator.
  2. Type in cd \ and press Enter.
  3. Type cd Program Files (x86)\Common Files\XCPCSync.OEM\SyncSDK.209.601\Translators\MSOl and press Enter.
  4. Type regsvr32 XCPCRdmptn64.dll and press Enter.
  5. Attempt to sync again using BlackBerry Desktop Software. 

Let me know if the issue persists.

 

Cheers.


-ViciousFerret


 


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Highlighted
New Contributor
Posts: 4
Registered: ‎11-07-2010
My Device: 9700 Bold
My Carrier: Vodaphone

Re: Error When Syncing BB9900 with Desktop Manager on Windows 8 & Outlook

Hi - thanks for this. Unfortuntely when I reloaded v7 of DTM, I couldn't 'find' the Outlook Profile in the drop down, so would apear I have another problem ontop of the one originally logged. Have looked at all threads on this, but can't see a fix / workaround for WIndows 8, OUtlook 2010 & DTM v7.1, so I didn't even get to try out your suggested fix

 

Not sure why I am having these issues, works fine on my Windows 7 laptop

 

Jacqui