Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-18-2008
My Device: Not Specified

Error backing up database - Phone Options

I am backing up my BB via a USB connection.  Through the Advanced tab, I was able to figure out the Phone Options database is causing the error message "Error backing up database(s)".


I am using Windows Vista Business Edition SP1, USB connection, Outlook 2007, Desktop Manager v4.6.  I have wireless synchronization turned off for everything except e-mail.



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Error backing up database - Phone Options

Hi and welcome to the forums!

You have a corrupt record.


Clear the Phone Options Database. For instructions, see  KB10167




If you need more information please ask!

If not, plese resolve the post,


Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter