06-02-2012 04:33 AM
I was using the prio version of desktop manager 7.0 . Suddenly one day it was asking for a .msi that was not found in my computer. (It seems that it was in a temporary file no longer existing). So i was unable to use the software desktop manager installed. At the same time the tablet wanted to install new drivers and a new version of desktop manager 7.0 began to be installed but always an error message pop up
in spanish "Para ayudar a proteger el equipo, Windows cerró este programa
Nombre: Windos installer
Fabricante: microsoft Corporation"
A free translation: "to protect your engine Windows closed tis program"
The error message said:
EventType : BEX P1 : msiexec.exe P2 : 4.5.6001.22159 P3 : 480573de
P4 : msihnd.dll P5 : 3.1.4001.5512 P6 : 4802bf1e P7 : 00036930
P8 : c0000005 P9 : 00000008
It happens the same thing when i tried to install the version 6 of the desktop manager
06-14-2012 10:11 AM - edited 06-14-2012 10:15 AM
Welcome to the Support Community!
I would suggest removing all versions of BlackBerry® Desktop Software that may be installed on your computer and reinstalling the most recent version from http://bbry.lv/9CBxoS
This KB article should provide more information as well as any further steps that may be needed to resolve this issue. "Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software. http://bbry.lv/Nl0ywV
Hope this helps.
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