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New Contributor
Posts: 9
Registered: ‎05-20-2011
My Device: Blackberry Bold
My Carrier: StarHub
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Error message : Uncaught Exception: java.lang::NullPointerException

I had a problem using whatsapp. So I deleted the program. After rebooting, I get the mesage: Uncaught exception:java.lang.NullPointerException. I had to press the OK button to access my handphone. Now I cannot download whatsapp. I will get the same message. Will appreciate any assistance. Thanks

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Error message : Uncaught Exception: java.lang::NullPointerException

Hey seet,

 


This sounds like a software issue. Try backing up your device as shown here http://bit.ly/aSediX then reload the softwarehttp://bbry.lv/cKy9A0.

-SR

 

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New Contributor
Posts: 9
Registered: ‎05-20-2011
My Device: Blackberry Bold
My Carrier: StarHub

Re: Error message : Uncaught Exception: java.lang::NullPointerException

Thanks alot. Looks kinda complicated. Do you think I could get it done at any mobile shop?
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Error message : Uncaught Exception: java.lang::NullPointerException

Hey seet, 

 

You can try a mobile shop but there is no guarantee that they will be able to do it. I would suggest calling before you go to make sure you are not wasting time.

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Error message : Uncaught Exception: java.lang::NullPointerException

Doing it at home is very simple and would take at most 30 minutes. Usually done within 10 minutes.

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 9
Registered: ‎05-20-2011
My Device: Blackberry Bold
My Carrier: StarHub

Re: Error message : Uncaught Exception: java.lang::NullPointerException

ok will try. Thanks.
New Contributor
Posts: 9
Registered: ‎05-20-2011
My Device: Blackberry Bold
My Carrier: StarHub

Re: Error message : Uncaught Exception: java.lang::NullPointerException

Got teh phone shop to reformat for me. It worked. Thank you.