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New Member
Posts: 1
Registered: ‎10-06-2008
My Device: Not Specified

Error opening installation log file.

Problem

You are unable to install BlackBerry Desktop Manager and the following error message is displayed when you open the installation log file:

Error opening installation log file verify that the specified log file exist and is writable.


Resolution

To resolve this issue, edit the system environment variables by completing the following steps:

Warning: The following procedure requires modifying the computer environment variables. This can result in unexpected system behavior. Document the existing values prior to implementing any changes. To search for the Install.log file or files in the temp folder:

  1. On the Start menu, click Run and type %temp%.
  2. Click OK.
  3. In the Temp folder, click Search and then All files and folders. In the All or part of the file name field, type Install.log and set the Look in field value to Temp. 
  4. Click Search.
  5. If the Install.log file is found, delete it.
  6. In Windows® Explorer, go to the C:\ drive and create a new folder called TEMP2.
  7. Open the Control Panel and double-click the System icon.
  8. On the Advanced tab, click Environment Variables.
  9. In the User variables list, select TEMP and click Edit.
  10. In the Variable value field, change the file path to C:\TEMP2 and click OK.
  11. In the User variables list, select TMP and click Edit.
  12. In the Variable value field, change the file path to C:\TEMP2 and click OK.
  13. In the Environment Variables window, click OK.
  14. In the System Properties window, click Apply and then OK.
  15. Restart the computer for the changes to take effect. 
  16. Repeat the installation procedure for BlackBerry Desktop Manager.


I have 8330

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Error opening installation log file.

hello,

another solution is here :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
Posts: 38
Registered: ‎10-05-2011
My Device: Curve 9360
My Carrier: Orange

Re: Error opening installation log file.

I'm now getting this when trying to load updated software (7.1 Bundle 2039 (v.7.1.0.714. Platform 9.6.0.111).

 

I'm running Win7 so I don't have the 'run' command and I am NOT a techie so what I need should be really simple as a solution! Help!

New Member
Posts: 1
Registered: ‎12-03-2014
My Device: BB Q5
My Carrier: Vodafone

Re: Error opening installation log file.

This option works like a charm...

 

I am kind of an expert in Windows OS, but for novices, it is better that the method is updated for Win 7 and above.