06-05-2013 10:55 AM
I' have a BB 9700 and I want to sync my contact with windows contacts using BB desktop software. I have over 1400 contacts in the BB and when I try to synchronice I get the error:
<< Synchronization Error
Error while updating record. >>
There is no other description of the error or any error code. When I look in windows contacts I have only 583 items so I'm missing 900 contacs that weren't able to synch.
I'm using windows 7. I know is probably an error with one or more contacts but I looking one by one over 1400 contacts is too much. Any ideas?
06-10-2013 03:06 PM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides a resolution to this issue:
"Synchronization Error. An error has occurred during an attempt to update a device database record" appears during a wired address book synchronization with BlackBerry Desktop Software
Let me know if you have any questions.