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Posts: 1
Registered: ‎06-05-2013
My Device: BB 9700 & 8500 & 9300
My Carrier: Movistar

Error sync contacts from BB to windows

I' have a BB 9700 and I want to sync my contact with windows contacts using BB desktop software. I have over 1400 contacts in the BB and when I try to synchronice I get the error:

<< Synchronization Error

Error while updating record. >>

There is no other description of the error or any error code. When I look in windows contacts I have only 583 items so I'm missing 900 contacs that weren't able to synch.

I'm using windows 7. I know is probably an error with one or more contacts but I looking one by one over 1400  contacts is too much. Any ideas?


Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Error sync contacts from BB to windows

Hey porelmomento,

Welcome to the BlackBerry® Support Community Forums.


Please review the following article that provides a resolution to this issue:

"Synchronization Error. An error has occurred during an attempt to update a device database record" appears during a wired address book synchronization with BlackBerry Desktop Software



Let me know if you have any questions.




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