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Posts: 47
Registered: ‎07-31-2012
My Device: BlackBerry Curve 9320
My Carrier: Orange Moldova

Error when trying to create a "client@blackberry.yourcarrier.xx" e-mail account

Recently, one of my friend tried to create a new e-mail account from our national carrier, Orange (client@blackberry.orange.md). He owns a Bold 9700 ( BB OS 6) and after he completed all the required fields (username, password, bla-bla-bla) an error appeared, "Something went wrong, contact your carrier for more information". So, how did I solved that issue?

I have a 9860, on OS 7. I also tried to create a new e-mall account of that type, and what I've discovered: under password field, it says "Password must have 8-16 characters, must contain lower case letters, 1 capital letter and 1 number"! But, at my friends 9700 wasnt shown this information! There was only "Password must contain 6-16 characters, and no accent letters".

The issue was fixed when we followed the instructions as shown on my BB, runing OS 7. Smiley Happy