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Contributor
Posts: 34
Registered: ‎12-22-2008
My Device: Not Specified

Error with Desktop Manager and Media Sync

Hello,

 

     I have been having problems getting my media sync to work with my BB Storm. Whenever I launch the media sync, I get an error that says, "Blackberry Media Sync failed to connect to your Blackberry device.  Click retry to try again or cancel to disconnect."

     When I hit retry, I get all of my playlists but it never finds my Storm.

 

     I am a Verizon BB Storm Desktop Mgr version =  5.0.0.11 (July 2009) with OS = v4.7.0.148 (Platform 4.0.0.181)

 

     Any help would be greatly appreciated. I apologize if this is a repost - I did not see this under search. Thank you