07-26-2013 10:14 AM
My Blackberry Torch 9800 has been stuck on a perpetual reboot cycle. I have seen several forums that say, take the battery out, hold the escape keep to open in safe mode. My problem is, my phone never completes the reboot process. It gets about 3/4's of the way done, then starts again. I tried to plug it in to my PC, but the phone never comes on so my PC can recognize and sync. Are there any alternatives? Could it be a bad battery after almost 3 years of the same one?
07-26-2013 04:08 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
If the result is that the BB is the problem, then I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!