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New Contributor
Posts: 2
Registered: ‎11-26-2012
My Device: curve 8520
My Carrier: orange

Every keys of my curve 8520 don't work

[ Edited ]

Hello,

Every keys of my curve 8520 don't work. I have tried many times to remove the battery but it is always the same, the phone start and ask my PIN but i can't log in because all the keys don't work! Even those witch are above. I have tried the safe mode but it doesn't work (because i think the key don't work)...

Can you help me please?

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Every keys of my curve 8520 don't work

Hi and Welcome to the Community!

 

From what you describe, many things could be causal...and my first suspicion is water damage. If that is at all possible, then 

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 2
Registered: ‎11-26-2012
My Device: curve 8520
My Carrier: orange

Re: Every keys of my curve 8520 don't work

[ Edited ]

thanks for the answer,

all the indicators are white but i will try.

I will let you know if it works. Thanks you ;-)