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New Contributor
Posts: 8
Registered: ‎11-30-2012
My Device: Bold 9900
My Carrier: Tesco
Accepted Solution

Everything on my phone has suddenly frozen (including the buttons)

I currently have the curve 8520.

 

I was using my fully functional bb which is 100% in good condition and suddenly the trackpad stopped working. i could only use the blackberry button, the back button, the call and hang up buttons and the keyboard.

 

Assuming it was just in need of a reboot, i rebooted it and suddenly none of my buttons worked (every single button including the keyboard and buttons above).

 

Suddenly, now my mobile network has been turned off and theres no way of turning it on because nothing works!

 

Please tell me what to do to solve this problem i have. i need to use my phone urgently!

 

Thanks

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Everything on my phone has suddenly frozen (including the buttons)

Try this,
Leave the device to charge on a wall outlet charger, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100%.

Also, try starting your device in Safe Mode.


***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877



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Highlighted
New Contributor
Posts: 8
Registered: ‎11-30-2012
My Device: Bold 9900
My Carrier: Tesco

Re: Everything on my phone has suddenly frozen (including the buttons)

i have tried this but it still dosent work. None of the buttons are working.

 

How do i start it in safe mode?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Everything on my phone has suddenly frozen (including the buttons)

to start in safe mode, read here: http://www.blackberry.com/btsc/KB17877



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Everything on my phone has suddenly frozen (including the buttons)


triny2001 wrote:

i have tried this but it still dosent work. None of the buttons are working.

 

How do i start it in safe mode?


I posted the Safe Mode instructions in the post above your request.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code