07-19-2013 11:49 PM
Everytimes I update my BB FW it has an error
A fatal error has occurred while updating your device's software. Please try again.
Application data could not be restored to the device. The backup data file has been saved to "C:\Users\ACER1\Documents\BlackBerry\Backup\Loader
Module incompatible. [J:0x00000011]
The update file "net_rim_crypto.cod" for application "BlackBerry Crypto Library" is not compatible with the version of the application that is installed on your device. Delete the application from your device, and then re-install the application. Warning: If you delete an application from your device, you also delete any device data that is associated with the application."
What is it?
So, it made my bb cannot usable
Please help me the solution to correct this error asap.
07-22-2013 10:55 AM
Hi and Welcome to the Community!
I suggest you try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!