Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-19-2013
My Device: BB 9220
My Carrier: AIS

Everytimes I update my BB FW new version 7.1 bundle 2102, it has an error



Everytimes I update my BB FW it has an error 


A fatal error has occurred while updating your device's software. Please try again.

Application data could not be restored to the device. The backup data file has been saved to "C:\Users\ACER1\Documents\BlackBerry\Backup\LoaderBackup-(2556-07-20).bbb". You can use the Desktop Software Backup/Restore tool to restore this information.

Module incompatible. [J:0x00000011]

The update file "net_rim_crypto.cod" for application "BlackBerry Crypto Library" is not compatible with the version of the application that is installed on your device. Delete the application from your device, and then re-install the application. Warning: If you delete an application from your device, you also delete any device data that is associated with the application."


What is it?

So, it made my bb cannot usable


Please help me the solution to correct this error asap.


Thank you.

Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Everytimes I update my BB FW new version 7.1 bundle 2102, it has an error

Hi and Welcome to the Community!

I suggest you try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................