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Visitor
Posts: 1
Registered: ‎02-18-2013
My Device: Torch 9800
My Carrier: Rogers
Accepted Solution

Exchange Server error message

While syncing my phone with Outlook (2010) I received an error message; "Cannot log on to Exchange Server. Please check server access or provide a valid password." I've never seen this in a couple of years with the same phone and Outlook. I didn't change anything. What could have caused this?

 

Thanks.

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Exchange Server error message

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB29092 The message "Cannot log on to Exchange Server. Please check server access or provide a valid password" is displayed when attempting to synchronize with BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 2
Registered: ‎06-15-2015
My Device: blackberry Q10
My Carrier: yes

Re: Exchange Server error message

Resolve your Exchange Server Error Message from here: - http://www.outlookemails.net/blog/exploring-failed-to-mount-database-mailbox-database-error.html    . I am sure it will help you.