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New Contributor
Posts: 2
Registered: ‎12-16-2013
My Device: BlackBerry 9720
My Carrier: O2
Accepted Solution

FM Radio shortcut not responding

Hi, Hope someone can help me with a problem I am having with my new BB 9720.

Used the FM shortcut for the first time the other evening. However, at one point ... About 30 mins later .... I received an error message. Unfortunately I can't remember what the error was. But ever since each time I click on the FM radio shortcut it opens for about half a second and then shuts down again.

Has anyone seen this before or knows how to resolve ?

Thanks
Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: FM Radio shortcut not responding

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎12-16-2013
My Device: BlackBerry 9720
My Carrier: O2

Re: FM Radio shortcut not responding

Hi sdgardne,

Wow - it worked !! My radio's back.

That's great.

Thanks v much for your help Smiley Wink

Gaby179
Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: FM Radio shortcut not responding

You are very welcome. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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