04-07-2013 02:54 AM - last edited on 04-07-2013 05:47 AM by PatL
04-07-2013 07:40 AM
Welcome to BlackBerry Support Forums
Who is your Carrier ? Please call or Contact your Carrier to know if they can help you in this regard .
Or if you're unable to recollect your BlackBerry ID Crediantials , then first do a backup of your device and then follow this Knowledge Base to Use a new BlackBerry ID :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone