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New Member
Posts: 2
Registered: ‎09-06-2012
My Device: BLACKBERRY BOLD 9900
My Carrier: 02

FROZEN ON UPDATE - HELP!!

Hello, I installed a software update on my phone last night and it has been frozen on 20% ever since-I've tried taking the battery out and switching it off but it doesn't make any difference.  Please HELP!!  Thanks

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FROZEN ON UPDATE - HELP!!

20% of the backup? or, did you notice at what stage it was?

 

Is this an over the air wireless upgrade or are connected to the Desktop Software?

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New Member
Posts: 2
Registered: ‎09-06-2012
My Device: BLACKBERRY BOLD 9900
My Carrier: 02

Re: FROZEN ON UPDATE - HELP!!

Its a wireless one, and it is 20% of the backup, yes!
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Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: FROZEN ON UPDATE - HELP!!


connor99 wrote:
Its a wireless one, and it is 20% of the backup, yes!

OK. Just remove the battery for a minute, replace it and see if the backup and upgrade persists.

 

Let me know.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code