Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-29-2012
My Device: 9800
My Carrier: ....

Facebook 3.0 errors

Hi everyone i have a bb 9800 and i updated facebook to the latest version, i.e and was asked to reboot my phone after install which i did. On rebooting 2 error messages came up "Uncaught eception :UUID must be 36 characters long," and "java.lang.def......" something of the sort, i tried battery pulls uninstalling and reinstalling apps, but nothing seems to work. Please help...



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Facebook 3.0 errors

Hi streetglow40,


To resolve the uncaught exeption errors you are receiving on startup, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.


For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY


For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue has been resolved before restoring any data from your backup file.


Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!