Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Trusted Contributor
Posts: 147
Registered: ‎04-25-2011
My Device: Using Unlocked Passport, VZW Classic, Two Z10's, Playbook, Q10
My Carrier: Verizon Wireless, AT&T MVNO Consumer Cellular

Facebook Profile Pictures not showing

I'm not sure when it happened, but recently Facebook profile pictures don't show on the Playbook Facebook app.  Is there any fix for this?


John Hanks
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Facebook Profile Pictures not showing

did you stumble upon a popup asking you to accept a certificate *.facebook.com ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Trusted Contributor
Posts: 147
Registered: ‎04-25-2011
My Device: Using Unlocked Passport, VZW Classic, Two Z10's, Playbook, Q10
My Carrier: Verizon Wireless, AT&T MVNO Consumer Cellular

Re: Facebook Profile Pictures not showing

No, never saw that. It does it on two Playbooks in my family and there are reports of the same problem on Crackberry.com.

John Hanks
New Contributor
Posts: 2
Registered: ‎12-26-2012
My Device: BlackBerry playbook
My Carrier: O2

Re: Facebook Profile Pictures not showing

I have the same problem only mine has been from the start have you found a solution yet? .

New Contributor
Posts: 8
Registered: ‎12-28-2012
My Device: Playbook
My Carrier: Rogers

Re: Facebook Profile Pictures not showing

Same here for my PlayBook

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Facebook Profile Pictures not showing

okay so there was the same issue last spring 2012, two solutions were given in messages 52 and 54 of this past discussion on the forum.

http://supportforums.blackberry.com/t5/Downloaded-applications-for/Facebook-for-Blackberry-can-t-see...

 

The solutions from contributor jonnydferrari were :

 

Solution 1. One shot.

in the Facebook app, open the menu, go to the options, and clear the cache.

This has worked for some
.

 

Solution 2. permanent configuration.

seems to concert the people who have subscribed a data plan that is not full (ie. a social apps data plan : social apps + browser + email)

 

  1. on your PC/Mac, log log onto facebook
  2. go to account settings.
  3. security
  4. uncheck Secure Browsing https

 

then do solution 1.

 

 

if you have to do solution 2, it is not groundbreaking, but it is less secure for you when you use facebook (either on your PC/mac, or through a tablet or your BlackBerry browser). So if I were you, I would contact my mobile phone operator (Telus, Vodafone, Orange...) and ask them how to solve your issue. In the end they should get to the same thing as solution 2 described above, and will be forced to acknowledge that the way your carrier account is configured forces you to have a less secure facebook experience.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎12-28-2012
My Device: Playbook
My Carrier: Rogers

Re: Facebook Profile Pictures not showing

#1 Cache is not available under options.

#2 Secure browsing was never checked.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Facebook Profile Pictures not showing

I am trying to help Smiley Happy

for #2 :
can you try ckecking it, logging off, then try again, then do solution B again ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎12-28-2012
My Device: Playbook
My Carrier: Rogers

Re: Facebook Profile Pictures not showing

Sorry it took me awhile to figure out how to log out because I normally just close my browser.

I tried 3 times changing the secure browsing and logging in and out and still does not work.

Trusted Contributor
Posts: 147
Registered: ‎04-25-2011
My Device: Using Unlocked Passport, VZW Classic, Two Z10's, Playbook, Q10
My Carrier: Verizon Wireless, AT&T MVNO Consumer Cellular

Re: Facebook Profile Pictures not showing

My PlayBook does it even after a wipe and starting from scratch. Also, I do not have secure browsing turned on.

John Hanks