Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-11-2012
My Device: Curve 9300
My Carrier: Vodacom

Facebook and Blackberry APP World problems

I recently updated BBM and after that Facebook and Blackberry APPs not working. Have upgraded the system software, but still no luck.

Have tried to go to www.blackberry.com/ to download the new version of Blackberry app world, not luck, getting error "A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider."

when trying to access Blackberry app world, giving error "A Blackberry Identity update is needed. " and when I click yes, I am getting this "Blackberry Identity installation failed. Please try again later.(80003)


Is there anybody that can help me, please!!!

Forums Advisor I
Posts: 634
Registered: ‎12-30-2011
My Device: Blackberry Curve 8520, BlackBerry PlayBook
My Carrier: MTN

Re: Facebook and Blackberry APP World problems

Hello !


Try connecting to App world after connecting your device to WiFi.


Or else,


There is an alternative for your problem to resolve.


What you do is connect your BlackBerry Smartphone with USB cable to Internet enabled desktop/laptop.


Go to the link mentioned below:



On top right  of the page there is a option "Sign In".


Login with your BlackBerry ID and password.


From here you can download all as you do it for Appworld.


Hope this resolves your Problem!


If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.