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New Contributor
Posts: 5
Registered: ‎03-24-2009
My Device: 8830 World Edition
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Facebook and incoming email suddenly stopped on my 8830

Help, I noticed the other day that my facebook app and my incoming email stopped working.  I can send email OK though.  I have already tried removing and replacing the battery, no luck.  Checked connections, they seem to be ok.  Where do I go next?

 

Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Facebook and incoming email suddenly stopped on my 8830

Greetings, and welcome to the BlackBerry.com Support Forums.

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot

if still nothing...
3. resend your service books from your carrier BIS site.
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F



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New Contributor
Posts: 5
Registered: ‎03-24-2009
My Device: 8830 World Edition

Re: Facebook and incoming email suddenly stopped on my 8830

OK, tried both of those, no luck.  Even tried to delete and then re-create email account, no luck.  BUT, I can still send email OK.
Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Facebook and incoming email suddenly stopped on my 8830

Those steps should work.And do so about 99.9% of the time UNLESS there is a data outage or tower issue in your immediate area. Call your carrier and inquire.

 

I suggest simply that you try them again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎03-24-2009
My Device: 8830 World Edition

Re: Facebook and incoming email suddenly stopped on my 8830

Thank You!  I guess persistence pays off.  Re-sent the books a second time, that seems to have it licked.......
Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Facebook and incoming email suddenly stopped on my 8830

Excellent, thanks for the report.

 

Yes, second times a charm. Sometimes the third. 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code