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New Contributor
Posts: 3
Registered: ‎11-09-2012
My Device: Curve 9300
My Carrier: o2

Facebook - not receiving messages

Hi

I had an issue with the fb app where ir kept logging me and saying my password had changed although it hadn't, I pulled the battery and after my phone restarted it was fine, a few days after I noticed that none of my messages where coming through unless I messaged the person first, this is happening with facebook messanger as well, I have reinstalled both the fb app and fb messanger to no change and have also resent the service books with no change, does anyone know of anything else I can try.

Thanks
Highlighted
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Facebook - not receiving messages

Hello Mr-Rose,

 

The following articles will provide you with more information regarding Facebook® for BlackBerry® smartphones notifications:

Notifications are not received from Facebook for BlackBerry smartphones - http://www.blackberry.com/btsc/KB14358

Push and email notifications are received for the same item or no notification is received when using Facebook for BlackBerry smartphones - http://www.blackberry.com/btsc/KB17087

If the issue still persists, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.


Thank you.

 

 


-FB


 


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