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New Contributor
Posts: 3
Registered: ‎12-20-2012
My Device: 9800
My Carrier: 9167945566

Facebook not working

I use 9800 with OS6. Facebook is downloded but not working properly. New feed is not available....it says facebook server has returned an unknown error.

 

PLEASE HELP

 

ANIRBAN

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Facebook not working

Hi Anirban

 

Welcome to Support Forums

 

 

Please perform a Reboot on your device like this device POWERED ON remove the battery wait then re - insert it back then have a try.Also from where you download FaceBook , What happen when you click on FaceBook for BlackBerry which is on the homscreen of your device.

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New Member
Posts: 1
Registered: ‎09-10-2011
My Device: style 9670
My Carrier: sprint

Re: Facebook not working

Hey guys my Facebook for BlackBerry is acting very strange can't access my newsfeed or log in gives me error 2001 but my notifications are working fine and I can actually access the app by clicking on the notifications and can access messages the same way just can't access news feed
New Member
Posts: 1
Registered: ‎12-20-2012
My Device: Bold 9700
My Carrier: Voda

Re: Facebook not working

I am getting the same error...The Facebook server has return an unknown error and is not able to fulfill your request, 2001". I'm also unable to log-in using mobile browser. Any idea what causing this issue..can't access my news feed everything else works though...

New Contributor
Posts: 6
Registered: ‎11-27-2012
My Device: bold 9790
My Carrier: O2

Re: Facebook not working

I am getting the same error of 2001.  I can receive messages and notifications but cannot access the news feed

My mum also has the same problem on her blackberry

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Facebook not working

Hi 

 

 Please check this Knowledge Base Article  :

 

KB25378Facebook 2000 series error codes in Facebook for BlackBerry smartphones.

 

 

 

 

 

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Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Facebook not working

From what I've been told the issue is being worked on. I cannot confirm whether it is a FB issue or BB issue. Right now the workaround is to use WiFi. For some reason the mobile network connection to FB isn't working as expected.

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Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Facebook not working

Updated Info:

This error is caused by a Facebook server error (API errors) and is not an error on the BlackBerry server side.

See the following KB for more info: http://www.blackberry.com/btsc/KB25378

Again, from what I've been told the issue is being worked on. Right now the workaround is to use WiFi (you may have to turn off the mobile network completely.) For some reason the mobile network connection to FaceBook isn't working as expected.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Facebook not working

The issue has been resolved.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!