02-03-2013 03:58 PM
Can someone please send me the procedure to factory reset my BB8520 because it can't seem to come on-has the red led blinking on the top when i connect the charger and the battery symbol on the display with a red cross across it.
02-03-2013 04:00 PM
Hey, you don't need a factory reset, you simply need to deep charge the battery.
Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code