Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 2
Registered: ‎11-14-2011
My Device: Torch 9800
My Carrier: AT&T
Accepted Solution

Factory reset

Does anyone know how I can reset my phone to the factory setting ?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Factory reset

Doing a security wipe removes all data from the phone.  It's recommended everytime you switch to a new phone.


From your homescreen go to Options>Device>Security>Security Wipe and follow the instructions.



I hope that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Member
Posts: 2
Registered: ‎11-14-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Factory reset


New Member
Posts: 2
Registered: ‎01-29-2013
My Device: blackberry curve 8530
My Carrier: boost mobile

Re: Factory reset

what if your phone stopped working like i cant unlock or answer calls what do i do? i cant live w/o my phone help plz

Regular Contributor
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320
My Carrier: 3 (Three-UK)

Re: Factory reset

Probably best to take your phone into your nearest phone shop or network provider, though they will probably charge.

Btw, i'd take off ur phone no. where it says 'my carrier'. You can access it in the 'my settings' section.
Remember to like someone's post if it was useful!