Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎06-30-2013
My Device: Blackberry Curve 9320
My Carrier: Globe

Failed to associate with the network

Hi Good Day! I have a BB Curve 9320 2months old. Which I'm having errors trying to connect to Home Network / Wi-Fi at Home. This is the first time I experience this kind of issue. I already tried all of the suggestions posted here years ago about same issue. Reset everything. Then fixed the router, but nothing is working. It's still saying Failed to associate with the network, I have iPhone 5 and Samsung Galaxy S4 and both is perfectly fine and connect to our home network. Please Help. Eventhough I have a plan for unlimited data, but still, it's different when you're connected to a wi-fi. I'm using my BB for bussiness. Please Help.

Thanks!
-Jane
Highlighted
Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Failed to associate with the network

Hi and Welcome to the Community!

Many times, this is caused by MAC address authentication on the WAP. If you have that active, then you first need to enter the BB MAC address into the table of authorized devices on the WAP.

You should also try other networks...if you can connect fine to them, then the problem is your network, and not your BB.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................