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New Contributor
Posts: 7
Registered: ‎01-04-2012
My Device: Curve 9300
My Carrier: MTN

Failure to install latest blackberry desktop software for PC.

Hi I cannot install the latest desktop software on my windows machine. I get a error message about some verification of the the file needed. I've tried to install the necessary certificates myself and still i get the same message. Please help me

Trusted Contributor
Posts: 111
Registered: ‎04-08-2011
My Device: BlackBerry PlayBook

Re: Failure to install latest blackberry desktop software for PC.

Hello

 

Can you please reply with the exact error message and with Windows operating system you are using along with Service Pack, alot with what version of BlackBerry Desktop Software you are trying to install (or the name of the file downloaded).

 

This KB below may help from the information you provided:

 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28396

Trusted Contributor
Posts: 100
Registered: ‎05-14-2009
My Device: Z30, PRIV
My Carrier: Bell

Re: Failure to install latest blackberry desktop software for PC.

Same issue I ran into today, while attempting to install version 6.1.

 

Looking at the certificate it appears that the certificate path on the package isn't set.

 

It simply has "research in motion".

 

On a previous package research in motion is under Verisign Class 3 Code Signing 2009-2 CA, which is under Verisign Class 3 Public Primary CA

BES 5.0.4
BES 10.2
BES 12.3
Exchange 2010
SQL2008R2
New Contributor
Posts: 7
Registered: ‎01-04-2012
My Device: Curve 9300
My Carrier: MTN

Re: Failure to install latest blackberry desktop software for PC.

Hi this is the error message that I get:

"The installation files cannot be validated.Please Verify the installer package and try again."

 

It's for version 6.1, I downloaded it from the blackberry website in November 2011

New Contributor
Posts: 2
Registered: ‎01-06-2012
My Device: Blackberry Torch
My Carrier: Optus

Re: Failure to install latest blackberry desktop software for PC.

I'm having the same problem!! on my Windows 7 computer

New Contributor
Posts: 2
Registered: ‎01-14-2012
My Device: BB CURVE 9360
My Carrier: SFR

Re: Failure to install latest blackberry desktop software for PC.

Hello, I am having the same error message. Did you find the solution ?
New Contributor
Posts: 7
Registered: ‎01-04-2012
My Device: Curve 9300
My Carrier: MTN

Re: Failure to install latest blackberry desktop software for PC.

Unfortunately not, I'm still waiting for a solution
Trusted Contributor
Posts: 111
Registered: ‎04-08-2011
My Device: BlackBerry PlayBook

Re: Failure to install latest blackberry desktop software for PC.

Hello

 

Check out this KB below:

 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28396

 

Also Note:

 

To retrieve the root certificates via Windows update, follow these steps:

  1. Navigate to windowsupdate.microsoft.com.
  2. Select Custom.
  3. Under Select by Type, click on Software, Optional.
  4. Check to install Root Certificates
Trusted Contributor
Posts: 100
Registered: ‎05-14-2009
My Device: Z30, PRIV
My Carrier: Bell

Re: Failure to install latest blackberry desktop software for PC.

I still had a copy of an older package.

I re-installed the older package and was able to run an update from within the application.

 

BES 5.0.4
BES 10.2
BES 12.3
Exchange 2010
SQL2008R2