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Posts: 2
Registered: ‎09-25-2012
My Device: 9900
My Carrier: Vodafone

Failure to sync to outlook using version 7.1 desktop software

My Bold 9780 is failing to sync to microsoft outlook using updated version of the desktop software. It goes through all the sync process and then gives an error message and then fails.

 

The error message is CRTranRec::GeLlinkedRecordId:invalid linked record id

 

How do i resolve this issue??

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Failure to sync to outlook using version 7.1 desktop software

Hello RAM911

 

Welcome to the forums. 

 

This is a previously reported issue that is being investigated by the RIM development team. No resolution time frame is currently available.  Please keep checking this article for updates. Also have a look at the workaround listed in the article. 

 

Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing wit...

-SR

 

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