09-08-2013 09:00 AM
Because my Bold vibrator has stopped working I have had to get a replacement phone. The only one available on my service supplier is the Curve. The first Curve had to go back because it was faulty. When I try to set up my email account the new one just keeps telling me that I am locked out because I have tried too often to put in my password. I'm on attempt 2 out of 10 apparently which suggests that there are another 8 attempts available.
I used the transfer from old to new phone option but apparently that doesn't take over the email account settings.
The Bold won't let me look at any of its files unless I log in but, because I am locked out I can't.
Both phones tell me that I can reset my password using the on-line service via a browser without going through the security process but actually it won't let me.
The Curve tells me that my radio is switched on but I am out of the service area even though I am able to make calls and look at the web.
Support appears to be only available some of the time and only by email.
So, can anyone tell me how to get past the locked out screen and get to the reset password screen?
Do I seem exasperated? Hmm. Well maybe that's because I am.
09-08-2013 12:37 PM
Hi and Welcome to the Community!
Given the symptoms as you have described them, I cannot tell which password you are stuck on -- the user-created device-lock password, or your BBID credentials.
If the former...there is nothing to be done...only that user-created device-lock password can unlock the device and make it usable for any purposes whatsoever. Failing the maximum number of times will wipe the device clean, and you'll start over.
But, if it's the latter, then please see this "sticky" post for helpful information:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!