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New Member
Posts: 1
Registered: ‎04-29-2013
My Device: 9810
My Carrier: MTN

Faulty Blackberry 9810

[ Edited ]

To Whom It May Concern

I have had my Blackberry 9810 replaced 3 times in the last 16 Months and having endless problems to date i have replaced the phone today and still have the same issues i have a feeling this is across the board problem with the BB9810 range and i request to have MTN replace this phone with a brand new unit as i have been given refurbished units.
I am on contract and paying R329,00 p/m. Please also note i will be posting this on Hellopeter as well.
Please see below IMEI Numbers & Repair Dates.
(personal info removed)- Date Purchased: 15/01/2012 - Brand New Contract
(personal info removed)- Date Exchanged: 19/10/2012 - Job Card:(personal info removed)
(personal info removed) - Date Exchanged: 29/04/2013 - Job Card: (personal info removed)
3 times and all the units have problems i will be reporting this Blackberry as well someone will be responsible as this is ridiculous now.
Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Faulty Blackberry 9810

Hi and Welcome to the Community!


BSCF User Comm.JPG

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your existing channel...even if they may so far not be helping to your satisfaction. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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