05-05-2011 08:34 AM
Hi, I am new to the forum so forgiv me if there is an obvious answer to this.
We have a faulty Blackberry 9300 that we purchased in early December 2010.
There is bad distortion, keeps call failing and freezing.
The supplier that we purchased it from will not take it back as is beyond their 30-day purchase period and we are now stuck with what we can do.
Can anyone please let us know what we can do or where we can send it as should still be under manufacturer warranty?
05-05-2011 04:01 PM
Sorry to hear of your difficulty.
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
If not, then more information will be needed before making suggestions. Please provide as much as you are able of the the following
Do you have a Data Plan?
Operating System Version go to Menu > Options > About - it looks like v18.104.22.1681
Memory for Device and SD Card Options > Memory
Any error statement or code.
The Exact nature of problem - the more info the better.
When this started and whether it started just after an update or new App download and which App/s theme/s download.