08-24-2010 08:29 PM
There is a problem with icons that get marked as a favorite. They DO go to the favorites folder but they will sporadically disappear from the favorites folder. If you go to the All folder and look at the icon it is still marked as a favorite. The only way to get it back into the favorites is to unmark it and mark it again. I have reported this to AT&T but I don't know if it will actually get to RIM.
10-11-2010 10:01 AM
I have the exact same issue with the "text message" icon. When ever I poer off and then power on again, the icon is n o longer in my "favorites" folder/screen. Rogers techmical support told me that's the way it is. I told them I have no other icon with that issue and it is not normal. What can we do?
10-11-2010 07:20 PM
11-05-2010 12:42 PM
I am having the same problem. There is another post on this forum where a couple of other people are having the same issue. I am on Telus in Canada, but I don't think that matters. BBM and my browser don't seem to lose the settings but texting, and the BB maps app does. I have not tried any other apps as I have gotten frustrated retagging them. Hopefully Rim will pick up on this and include a fix in the next patch.
11-09-2010 08:43 AM
I have the same issue with my Text icon disappearing. I've tried pulling the battery both with the icon in the Favorites screen and without, and it will still vanish for no reason. It does go back if I go through the 'mark as favorite' process again, only to disappear again. Its a minor bug, and still irritating!
11-14-2010 02:58 AM
Having the same issue.
I love the idea of the favorites section, it's the only menu I like using ... however, it's not so great when I can't keep txt msgs as one of my faves.
Suprisingly BlackBerry support and AT&T support don't know anything about this. When I asked about it, they had no solution and suggested exchanging my phone since it was still under 30 days. I exchanged the phone today for a new one, and the problem is on this phone as well.
Hope this gets resolved soon!
11-15-2010 10:43 AM
The problem still continues. And I find the silence from ATT and Blackberry both deafening. It is really appalling to note that there is no urgency to fix this issue or even a formal acknowledgment of the problem. I have had trouble ticket with Blackberry on this. they have a very interesting policy.. the TT expires and closes itself after 3 days independent of whether the issue has been resolved or not !! I had two tickets on this one and of course it is not resolved...
The issue is not just favorites disappearing, it also resets the order of the icons. every time you have BB off or load new app and require to reset it will re order randomly the Favorites icon list and some will disappear at random. it appears that no one is even reading these forum posts as far as I can see...
The quality of the product and the service experience has definitely gone down the tubes over the period of time with BB
11-15-2010 10:46 AM
I'm having the same problem with my new Torch.
Icons disappear (forcing me to re-select them as a "favorite" from All menu, then return again to "favorites menu"). This happens routinely with my "text messages" but has also happened (albeit less frequently) with other icons/apps.
This glich defeats the purpose of organizing icons/apps into a favorites menu. RIM...are you listening?