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Posts: 5
Registered: ‎05-03-2008
My Device: Not Specified
Accepted Solution

File Index Service

Model Torch 9800    OS 6.0.0.246   Carrier AT&T  File Free 296752555

 

A process called "File Index Service" is eating away CPU cycles (up to 90%) slowing

device operation and running the battery down.   It will run about

10 hours continuously like this and then stop and return the device to normal operation.

All other apps show 0% or not running.  I have a 30GB media card installed

but only using 10%  and when removed or when doing a battery pull

has no effect on the CPU cycles.

 

 

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: File Index Service

 


N2ubn1 wrote:

  I have a 30GB media card installed


You mean 32gb in size?

 

Where/How are you measuring the CPU cycles?

So you say when the Media card is removed this File Index Service remains at high CPUJ cycles?

 

On your Torch, do you have Memory Cleaning enabled?

Look at Options > Device > Security > Advanced Security Options > Memory Cleaning.

(the path on the Torch could be slightly different)

 



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New Contributor
Posts: 5
Registered: ‎05-03-2008
My Device: Not Specified

Re: File Index Service

You mean 32gb in size?                                                          yes

 

Where/How are you measuring the CPU cycles?    options>device>app management

So you say when the Media card is removed this File Index Service remains at high CPUJ cycles?  yes

 

On your Torch, do you have Memory Cleaning enabled?      yes

Look at Options > Device > Security > Advanced Security Options > Memory Cleaning.

(the path on the Torch could be slightly different)

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: File Index Service

 


N2ubn1 wrote:

 

On your Torch, do you have Memory Cleaning enabled?      yes


 

Turn off or disable Memory Cleaning.

 

Unless you work for the highest of high level government agencies such as the CIA, FBI, OSS or NSA, Mi5 or major world defense agencies (or you're a deal in drugs, pornography or other illicit items) you don't need Memory Cleaner.

 

All Memory Cleaner does is delete "already deleted" space to a higher government specification. It simply overwrites deleted space with 1s and 0s. It does not create or give the BlackBerry device addtional memory space.

 

So, turn it off.

 

And very very likely, you'll see your device processors take a rest.



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New Contributor
Posts: 5
Registered: ‎05-03-2008
My Device: Not Specified

Re: File Index Service

All Memory Cleaner does is delete "already deleted" space to a higher government specification. It simply overwrites deleted space with 1s and 0s. It does not create or give the BlackBerry device addtional memory space.

 

So, turn it off.

 

And very very likely, you'll see your device processors take a rest.

 

 

I've had this problem for 1 week and I just turned on the Memory Cleaner today

so I could manually clear memory.  It is now not enabled as it was originally

and  the processors are not taking a rest

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: File Index Service

 


N2ubn1 wrote:

I've had this problem for 1 week and I just turned on the Memory Cleaner today

so I could manually clear memory.  It is now not enabled as it was originally

and  the processors are not taking a rest


 

You didn't tell me that up front. Smiley Happy

 

So leave it off, you don't need it and it does not 'manually clear memory'.

 

Next, the media card. Where did it come from?

And, was it in another device before this BlackBerry?

 

What I will suggest is pasted below. You want to follow these instuctions to delete and remove all of the bbthumbs.dat file from the media card as instructed below.

 

Now, that said, there are different types of media cards, Class 2, Class 6... etc., which determine the speed of the media card. When a BlackBerry is rebooted one of the first things it will do is check to see if a media card is inserted and if it is, it begins to scan the Media Card to make thumbnail and cache the thumbnails, music, video, etc. Sometimes this scan is unnoticeable in the background. If you reboot and immediately go to the media card to play a song or view a picture, you might see the notice "scanning media card". So, after a reboot, let the device sit idle a couple minutes to complete all that.

 

 


Read this on how fix the Media Card (courtesy of John Clark, another expert here in the Forum):

1. Removed the Media Card from the device and put in a card reader. This makes the rest of the process much quicker. However, you can do it with the card in the device.

2. Copy the entire contents of the card to your PC.

3. Put the card back in the device and go to Options >Media Card >Menu key >Format Card. This will wipe the card and reformat it. (if using a card reader remove the card and put it back in the reader.)

4. Now copy back JUST the media to the device. Do NOT copy back any "BBthumbs.dat" files or any system files. I went through the entire folder and deleted every .dat file before copying the contents of the music folder and pictures folders back to the device. The device will recreate these files. Also, I didn't copy the actual "music" folder but rather just copied the contents and pasted in the card's \Blackberry\music folder. Do this for each folder.

5. When finished put the card back in the device and try the Media App again. It should scan for music. If you have lots of music it can take 5-10 minutes. During scanning you can open the Music app and you should be able to see the songs moving around in the list as the device scans

If after transferring all your files back you still get a stuck scanning bar or device reboots then you have a conflicting file on the card. I've seen video files do this but it could be a music file too or (less likely) a picture file. Remove all the files you transferred and see if the reboots stop. Then add back each folder one at a time to see if you can narrow down to the folder that's causing it. Once you find the folder then you can narrow down to a particular file.

 



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New Contributor
Posts: 5
Registered: ‎05-03-2008
My Device: Not Specified

Re: File Index Service

Sorry about the way I presented the Memory Cleaner info to you.  I tested your Media Card idea by

temporarily turning off support for the card and sure enough the device immediately returned

to normal operation which is very encouraging.  I'll now follow thru on your instructions and let you know the results.

New Contributor
Posts: 5
Registered: ‎05-03-2008
My Device: Not Specified

Re: File Index Service

After following the instructions you provided the device has gone 9 hrs 

so far with no media CPU overuse.  Problem solved,  thank you

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: File Index Service

Excellent, thanks for the update.

 

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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