Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎03-17-2013
My Device: 8800
My Carrier: Vodafone

First steps

Hello,

 

I have just bought a used Blackberry 8800 and try to do the first steps. When I switch it on there is no setup wizard but I have to type a password. What can I do to get the setup wizard?

 

Thanks,

 

Peter

 

 

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: First steps

Hi and Welcome to the Community!

 

I fear for your situation...refer:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

From what you describe, the Seller steps have not been completed. Further, only the actual account holder at the former wireless service provider can normally conduct any Seller steps that must be done there. AND -- all Seller steps must be completed before the Buyer steps can begin, and if all Seller steps are not properly completed, then the buyer may be left with a useless device.

 

So, you can attempt the WIPE component of the Buyer steps if you need to...and, depending on which password you are being prompted for, failing that enough times (normally 10) will initiate the WIPE actions and enable you to try and use the BB. But, there is no guarantee that the Seller completed the rest of their steps, so you may yet be left with a useless device.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................