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New Contributor
Posts: 5
Registered: ‎03-07-2013
My Device: Z10, 9810, 9360, 9780, 8220 playbook
My Carrier: Rogers

FlIp 8220 BBM Gone

Recently we turned our friendly carrier provided z10's. I use a 9780 temporarily and my wife the old flip 8220. The BBM is gone and wiping it does not bring it back and the app world is gone of the phone too? Conecting it to the club does not do anything??? Any body have ideas?
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: FlIp 8220 BBM Gone

Hello,

 

To reinstall BBM, you can always go to, from the BB Browser, this link:

But please do first make sure that your carrier has migrated your BIS account back to your pre-Z10 BBs...when you moved to the Z10, they may actually have removed BIS entirely since the Z10 does not use it...but you need BIS again now that you are on older BBs.

 

Lastly:


dadeeee007 wrote:
Conecting it to the club does not do anything???

"club"???

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎03-07-2013
My Device: Z10, 9810, 9360, 9780, 8220 playbook
My Carrier: Rogers

Re: FlIp 8220 BBM Gone

Sorry. The auto correct club. I meant to say cpu. It worked!  I did not try to put app world back on. But I did have to solemnly use my wifi to do it and it kept asking me if I wanted to override the old software.???  Thanks 

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: FlIp 8220 BBM Gone

You are welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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