09-13-2012 07:29 AM
I have a blackberry bold 9780 and starting today the light on the back of the phone also used as the flash for the camera or used as a flashlight for the phone will NOT turn off.
I have tried turning the flash off of the camera (going to options), taking the battery out for a few minutes and turning my phone back on.
09-17-2012 10:13 AM - edited 09-17-2012 10:14 AM
Welcome to the BlackBerry Support Community.
Since removing the battery didn't resolve the issue with the flash not turning off on your BlackBerry® Bold™ 9780 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue with the flash has been resolved before restoring any data from your backup file. If reloading the software does not resolve the issue, then it may be hardware related. In that case, I would suggest contacting your wireless service provider for other options.
Hope this helps.
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